E-Management Pros

Our new Policies and Procedures

Marcus Espenlaub — Thu, 05 Aug 2010 18:15:23 +0000

Under the direct supervision of Marcus Espenlaub there will be Policies and Procedures that are to be followed by all employees of Efficiency Management Pros Inc.

The time has come that we must introduce a set of guidelines that are to be followed by all employees of EMP Inc. This will be used as a guide for how all employees are expected to act. Large corporations have long since been proponents of setting standards for themselves in order to improve overall quality of their product or service.

Our Policies and Procedures will enable us to be head and shoulders above our competitors. Now that we have grown the way that we handle business must grow as well. This will inform everyone in our organization about mistakes that we have done in the past in order to prevent them from occurring in the future. Another reason for this change is that with newly appointed staff comes training to integrate them with our company. With a written set of guidelines I hope to decrease the amount of time that must be committed to this training period. A written manual on what is expected should help to cut this to a fraction of the time that was previously required.

I have found that over the years we have had technicians that are exemplary in certain facets of the IT Service industry. Some techs are great at networking work and set a standard that we are expected to achieve on all future jobs. With a guide on procedures we would be able to replicate the work that the technician has done time and time again. This way we can ensure that our results never differ and our standard stays high. This will also protect the company in the event that an employee decides to take another career path.

I want to encourage everyone to create new procedures for job and tasks that they complete in order to decrease the amount of time that it would take to cross train departments as well as make it possible for new employees to pick up where others left off. This will make is so that no employee is the only person who can perform a specific task. Our entire staff has the ability to take work that they would not otherwise be able to perform.

I want for everyone to look at this as a positive thing for us all. As time passes and the corporation grows, we do not want to experience growing pains from not being able to quickly adapt to our customers needs. This is why documentation is a key to our success. The list of available documents will grow as we grow as a company and will make us all better at our respective jobs.

Marcus Espenlaub, CEO

Partner with EMP

Marcus Espenlaub — Sat, 19 Jun 2010 02:23:31 +0000

As part of our commitment to providing quality solutions, we have strong partnership with industry-leading partners . The EMP partner network is built up of innovative, independent telecommunications, financial and information security specialists. This network gives EMP the ability to leverage our collective knowledge base and experience to provide our customers with complete, pervasive, and standards compliant solutions.

EMP supports all partners during all stages of partner development and during any projects with training, feedback, documentation and backed by EMP in-house expertise.

Partnering with EMP will enable your company to offer best of breed, industry leading products and services for mobile commerce, financial transactions and information security.

To learn more about EMP, our strengths and our cutting-edge industry expertise please contact us today.

We are Professionals

Marcus Espenlaub — Fri, 18 Jun 2010 18:40:59 +0000

Never judge a book by its cover, an old credo, that while true is rarely put into action. I have read time and time again that most people form judgments about you within the first 10 seconds of meeting. Therefore, within the first minute of arrival at a clients location it is necessary to make sure that the client knows that you are a not some run of the mill tech, but a Professional Computer Technician. There are plenty of people that are “good with computers.” But the difference between Bill who has a new iPad is that an EMP Tech is up to date with the latest trends in the industry and can fix your IT woes much quicker, and to a specific standard. You must constantly reinforce this image to the client that you are a professional and that they are better off with you, than someone else.

With regards to your personal appearance you must be ever vigilant about keeping up a standard, even if you have been at a location for a long time. With time a bond will form between you and the client. This is inevitable, and shouldn’t be viewed as a bad thing at all. Most of our techs are in clean areas, sitting at desks and server rooms working alongside accounting people and other managers. This is why you should wear a button down shirt and dress pants and dress shoes while on a job. Something as simple as what you are carrying in the door speaks about your credibility. For instance a black bag filled with simple tools (screw drivers, cables etc) and a laptop are what you should have with you when you are off to a location.

There is no need to get involved with the politics of the client. You are a computer tech, and your job is to make the computers work. That is all. If someone on location wants to know how you feel about their boss simply tell that ‘I do not have an opinion on that’. There are plenty of ways to communicate without getting involved with their day to day issues. If there is a problem with the network then that is our problem as well, but salaries and other non-computer issues are not. Understand that there is no quicker way to loose a client than being involved in the politics that are found at every office.

We do not talk turkey with the staff of our clients. Your salary or rate is never to be discussed outside of direct E-Management Pros employees. This can kill off valuable clients and hurts all parties involved. Trust me on this, I have seen it in the past and unfortunately I know that I will see it in the future.

I drive a car that most would consider a clunker. If I was doing a residential job I would park my car in front of a neighbors house instead of the clients driveway. It is best that you are not being judged by how you get from point A to B. But if you do have a nice car, feel free to park it in a places where it builds your credibility. But at the end of the day the client cares only about two things. Can you fix the problem? How much is it going to cost? If you can make it abundantly clear that you can handle the problem, the importance of cost goes down.

A professional who is well informed, articulate, amicable, and quick, this is an E-Management Pros Technician.

-Marcus Espenlaub